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Our Clinic
Health Insurance

At Central Periodontics we encourage our patients to explore their options and do their research and hold private health insurance, only if they feel it is appropriate for their situation. It is important for patients to read the ‘fine print’ as there are usually “hidden” catches with health insurance companies.

Some patients prefer to avoid health insurance premiums altogether as the value to them is minimal compared to the premium paid and instead put money aside in an interest earning account for their dental treatment and use it as they require it. In periodontics, regular preventive maintenance appointments helps to keep the cost of dental treatment more predictable and can also prevent some dental problems from occurring.

The important thing to understand is that health insurance companies may not have the same level of interest in your health care that you and your periodontist have.

Independent Providers
An independent Periodontist, one who is not aligned with any health fund, is someone who has decided to remain independent. They have your best interests in mind and this is only able to be determined after a through examination and discussion which takes into account your medical, social, physical, psychosocial, social, financial and oral situation. These best interests are unlikely to be the same interests of an insurance company.

Continuity of care is very important in dentistry, especially in the field of periodontics. You need to feel comfortable in the fact that your periodontist is recommending the best treatment for you and your current situation and needs. Not a treatment plan that is best for your insurance company.

Your periodontal health care will be more effective if you maintain your relationship with your independent periodontist, rather than having your choice of periodontist dictated to you by your health fund. As time goes on the ‘preferred provider’ of the health fund may change and this change then may be forced upon you.

Central Periodontics has no loyalty to any health fund, only to you and your periodontal and oral health and is able to provide all your care with unbiased outlook.

Preferred Provider Schemes
Health funds have openly and aggressively campaigned to get periodontists to ‘sign up’ to their contracted provider arrangements. Health funds are promoting these contracted periodontists to their members and often offer higher rebates are offered to patients who see the health fund contracted periodontists. Some health funds even have bought dental practices and employ their own dentists.

Some health insurance companies have introduced preferred provider schemes that claim to decrease your out-of-pocket expenses. The term “preferred” comes from the fact that the dentist is legally contracted to the health insurance company and that is where their loyalty lies – not with the patient! This disadvantages those members who chose to see the provider of their choice as all members pay the same fees for their insurance product.

There is no requirement from the health insurance company for the dentist to deliver a certain quality/standard of care. Preferred provider dentists have their fees set by the health insurance company, allowing a smaller “gap” for the patient to pay. However, for any business to remain profitable and to charge fees as set out by health insurance companies, corners may need to be cut elsewhere.  This may lead to compromised care and long term problems which could have been prevented or eliminated.

About us
At Central Periodontics we aim to be independent providers and strive for quality and optimal care for each individual patient.

We strongly believe that preferred provider schemes are not in the best interest of our patients as we aim to satisfy our patients rather than shareholders of large companies. Therefore,  Central Periodontics is in no way affiliated with any health insurance company and we do not participate in any preferred provider schemes. We strongly believe it should be the patients choice to see whichever dentist they please, not one decided by the health insurance company. The premise of private health insurance is your choice of doctor.

At Central Periodontics we focus on  the establishment of a long-term relationship and  we use the highest quality of equipment and materials, maintain optimal standards of infection control and provide excellent care to patients after taking into consideration each aspect of each individual patient and provide tailored individual care.

Privacy Statement

We are committed to ensuring that your personal information is kept private and confidential.

This Privacy Policy sets out how we use and manage your personal information. Personal information includes information that can identify you and information about your past and current health. As a provider of health services, we are bound by the Australian Privacy Principles contained in the Commonwealth Privacy Act 1988. We also have professional and ethical obligations to protect your privacy and keep your personal information confidential.

  • What information do we collect?

We will only collect information that is necessary to provide our services and carry on our dental practice.

We collect the following types of personal information from patients and prospective patients:

  • name and contact details;
  • age, date of birth and gender;
  • dental history and previous dentists;
  • medical history;
  • details about your current health and medications; and
  • health insurance details.
  • How do we collect your personal information?

We collect personal information in several ways. You may be asked by us to complete a patient questionnaire and give us information we need to provide dental services to you in a safe and appropriate manner. This information includes your details of your dental and medical history and your current health. You may also be asked to provide personal information verbally to our dentists or other staff members.

We may also collect personal information about you from third parties if you have agreed that they can provide us with this information. For example, we may collect information from:

  • your health insurance provider;
  • Medicare; and
  • other dentists, dental specialists or other health practitioners (including your General Practitioner).

If a person is unable to provide us with personal information which we need to provide them with dental services (for example if the patient is a young child or lacks the capacity to provide these details) we will require this information to be provided by the patient’s legal guardian or another person who is legally entitled to act for that person.

  • How do we use your personal information?

We may use your personal information for any of the following purposes:

  • to assess whether we can safely provide you with our dental services;
  • to maintain and administer your patient file;
  • to invoice you for our fees;
  • to process your health insurance claims;
  • to contact you for follow up services and check-up reminders;
  • to collect unpaid invoices; and
  • to send information to you about our dental practice.


  • How do we make sure that your information is accurate?

We take reasonable steps to ensure that the personal information we collect from you is accurate, up-to-date and complete. These steps include:

  • maintaining and updating your personal information when you attend the practice; and
  • amending information when you let us know that any of your information has changed.


  • How do we protect and store your information?

We provide ongoing training to our staff to ensure the personal information which we hold about you is kept confidential.

We keep hard copy and electronic records of all patients’ personal information. We take steps to protect these records against loss, misuse, unauthorised access, use, modification or disclosure. We ensure that hard copies of records are kept in locked files and there are security processes in place regarding computer access. We take steps to ensure that electronic data is backed up.

We, or our contracted data storage providers, may use servers, systems and cloud computing providers outside Australia. We use our best endeavours to ensure that our storage providers are required to comply with Australian Privacy laws.

After a period of 7 years (or in the case of a person under 18, until the person turns 25) we may securely destroy or de-identify your records in accordance with Australian laws.

  • When will we disclose your personal information?

We will disclose your personal information to third parties if you have agreed that we can do so. For example, we will disclose your personal information:

  • if you ask us in writing or provide us with your written consent to disclose your information to a third party;
  • in an emergency situation, if you have nominated relatives or next of kin as emergency contacts;
  • to other dentists, dental specialists and healthcare providers, for the purpose of seeking a second opinion or a referral; and
  • to laboratories and dental specialists (within Australia or overseas) to provide advisory services relating to your treatment.

We may also disclose specific personal information (your name, address, contact details and amount owing to us) to debt collection providers engaged by us if you do not pay our invoices within the required time.

Other than as set out in this Section 5, we will only disclose your personal information without your agreement if we are legally required to do so. Under the Privacy Act, we must disclose your personal information if we are directed to do so by a government or regulatory body (including Medicare) or a statutory body (eg a court or a tribunal) with legal powers to obtain your information.

  • Accessing your personal information

You have the right to access the personal information that we hold about you. You can contact us in writing, by email or by telephone and request access to your personal information. Our contact details are set out in Section 8 of this Policy. We will always try to meet your request within a reasonable time.

In some circumstances, your request for access may be denied. These circumstances include:

  • if we no longer hold any personal information about you;
  • if your request is frivolous or vexatious;
  • if the information requested relates to existing or anticipated legal proceedings and would not normally be disclosed as part of those proceedings;
  • if providing access would be unlawful; and
  • if denying access is required or allowed by law.

If we are unable to give you access to the information you have requested, we will give you written reasons for this decision when we respond to your request.

We may charge you a reasonable fee for access to some types of information requested by you. This charge will be limited to the cost of recouping our costs for providing you with the information. Charges may include document retrieval, photocopy, the costs of duplication of X-rays and models, and delivery costs to you.

  • Correcting your personal information

To enable us to provide you with the best service, it is important that the information we hold about you is accurate and up-to-date. You will need to provide us with any changes to your personal information (including change of address, name, telephone number and health providers) to enable us to update your records. We will take reasonable steps to ensure that the information that we hold about you is accurate and up-to-date.

  • Our contact information and resolving your concerns

You can contact us during our office hours if you have any questions, concerns or a complaint about this Privacy Policy or the way in which we collect, store and disclose your personal information. We will always try to respond to you and address your questions, concerns or complaints within a reasonable time.

You can also contact us and request that we send you a copy of this Policy by mail or email.